Dealing with difficult participants : 127 practical strategies for minimizing resistance and maximizing results in your presentations / Bob Pike and Dave Arch ; illustrations by Candace Hiatt.

Pike Bob

Dealing with difficult participants : 127 practical strategies for minimizing resistance and maximizing results in your presentations / Bob Pike and Dave Arch ; illustrations by Candace Hiatt. - America Jossey-Bass/Pfeiffer ; Creative Training Techniques Press, San Francisco ; Minneapolis 1997 - ix, 114 p.

078791116

658.3124 / PIK