Pike Bob <br/><br/>
Dealing with difficult participants : 127 practical strategies for minimizing resistance and maximizing results in your presentations / Bob Pike and Dave Arch ; illustrations by Candace Hiatt. 

 - America  Jossey-Bass/Pfeiffer ; Creative Training Techniques Press, San Francisco ; Minneapolis  1997 
 - ix, 114 p. 
<br/><br/><label>ISBN: </label>078791116 
<br/><br/><label>Dewey Class. No.: </label>658.3124  / PIK