TY  - BOOK
AU  - Pike Bob
TI  - Dealing with difficult participants : 127 practical strategies for minimizing resistance and maximizing results in your presentations / Bob Pike and Dave Arch ; illustrations by Candace Hiatt
SN  - 078791116
U1  - 658.3124 
PY  - 1997///
CY  - America
PB  - Jossey-Bass/Pfeiffer ; Creative Training Techniques Press, San Francisco ; Minneapolis
ER  -